TERMS OF SERVICE
Revised: 26/05/2026These Terms of Service (“Terms”) govern the use of the Crit’Air Pass website (https://www.critairpass.co.uk) and all orders placed through this website.By placing an order through Crit’Air Pass, you confirm that you have read, understood, and agreed to these Terms.
1. COMPANY INFORMATION & SERVICE DISCLOSURE
Crit’Air Pass is an independent UK-based application assistance service that helps customers submit Crit’Air applications to the relevant French issuing authority.
We are not affiliated with, endorsed by, authorised by, or connected to the French government, the French Ministry of Ecological Transition, or any government authority.
The official issuing authority is:
Imprimerie Nationale
38 Avenue de New-York
75116 Paris
France
Customers may also apply directly through the official French government service without using our service.
2. DEFINITIONS
“Crit’Air Pass” refers to our online application assistance and processing service.
“Certificate” refers to Crit’Air Stickers, Crit’Air Vignettes, Air Quality Certificates, or similar terms.
“We”, “Us”, “Our” refers to Crit’Air Pass.“You”, “Applicant” refers to the individual placing the order.
“Website” refers tohttps://www.critairpass.co.uk.
“Issuing Authority” refers to Imprimerie Nationale, France.
3. NATURE OF SERVICE
Crit’Air Pass provides an independent application processing and submission service which includes:
Collecting and processing application data provided by you
Preparing and submitting applications to the Issuing Authority
Communicating updates relating to your application
Providing customer support
Sending confirmations and updates by email where applicable
Our service includes an administration and processing fee.
We do not guarantee approval of any application, as all decisions are made solely by the Issuing Authority.
4. PRICING & FEES
The total price may include:
The official French government fee paid on your behalf
Our service fee for administration, processing, and support
Applicable VAT where required
Prices are displayed prior to checkout.
Due to exchange rate fluctuations, government-related charges may vary slightly in GBP value.
5. PAYMENT
Full payment is required at the time of order
Payments are processed securely online
Order confirmation will be sent to your email address once payment has been successfully completed
6. APPLICATION ACCURACY & CUSTOMER RESPONSIBILITY
You are responsible for ensuring:
All information provided is accurate and matches your vehicle registration document
Your delivery and contact details are correct
You are authorised to submit the application
We may request additional information if required to process your application.
Failure to provide requested information within the requested timeframe may result in cancellation of your application without refund.
We are not responsible for delays, failed applications, or incorrect Certificates resulting from inaccurate or incomplete information provided by you.
7. PROCESSING & DELIVERY
Applications are processed by the Issuing Authority once submitted.
Estimated timelines may vary depending on processing times and postal services.
We are not responsible for delays caused by:
Government processing times
Postal services
Incorrect customer information
Circumstances outside our reasonable control
Certificates are issued and delivered by the Issuing Authority.
8. REFUNDS & CANCELLATIONS
Due to the nature of the service provided:
Refunds are not available once processing or submission has begun
Refunds are not available for delays outside our control
Refunds are not available where incorrect information was provided by the customer
Cancellation requests made before processing begins may be considered at our discretion.
9. NO RIGHT OF WITHDRAWAL
By placing an order, you acknowledge and agree that:
The service begins immediately upon submission
You waive any applicable cooling-off or cancellation rights once processing has started
10. CORRECTIONS & ERRORS
You must carefully check all information before submitting your application.
If you notice an error, please contact us immediately at:
Corrections may not be possible once processing has begun.
11. LOST, DAMAGED OR REPLACEMENT CERTIFICATES
We are not responsible for lost, stolen, delayed, or damaged Certificates.
Replacement Certificates are not issued by us.
If a replacement is required, a new application may need to be submitted.
12. LIABILITY LIMITATION
To the fullest extent permitted by law:
We are not responsible for decisions made by the Issuing Authority
We are not liable for fines, penalties, delays, travel disruption, or restrictions
We are not liable for indirect or consequential losses
Our maximum liability shall not exceed the total service fee paid by you.
13. DATA PROTECTION
We process personal data in accordance with applicable UK data protection laws and UK GDPR requirements.
We may collect:
Name and contact information
Vehicle details
Address information
Uploaded vehicle registration documents
Your data is used solely for processing your application and providing our services.
Where necessary, your information will be shared with the Issuing Authority for application processing purposes.
We implement reasonable technical and organisational measures to protect customer data and are Registered with the Information Commissioner’s Office (ICO) number: ZB929619
14. INTELLECTUAL PROPERTY
All website content, branding, graphics, text, and materials are owned by Crit’Air Pass unless otherwise stated.
Content may not be copied, reproduced, or reused without prior written permission.
15. CONTACT
📧 support@critairpass.co.ukWe aim to respond to enquiries within 24–48 hours.
16. COMPLAINTS
If you are dissatisfied with any aspect of our service, please contact us and we will review your complaint as promptly as possible.